Quote:
Originally Posted by snowman123
Hi,
I also broke down and bought an Arc Card. It works pretty well, and I like the Reload idea ! I was worried about not tapping off. So I tested it yesterday, once I read the info on-line.
If you forget to tap off, you are only charged the standard trip rate.
It gets a little more complex if you are going outside the city to St Albert/ Sherwood park. At that point you will be charged that rate.
I still like the paper tickets though. Easy to share and stuff into pockets/ backpacks.
Registering my account was easy. But, when setting up the auto reload I accidentally added another $20 to my card.
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It's clunky and I'm glad somebody has noticed this and shared their experience. I've been reporting on the previous thread various glitches and outright failures.
Here's the latest.
I waited until now to report it since I thought there might be a true-up to accommodate the missing exit tap. They clearly state that you will be charged again if you miss the exit tap.
But I wasn't.
If you're unfamiliar with the ARC interface, well, I can't really explain each of the entries to you as they use their own arcane language. This is a failure of User-Friendly 101:
I was using my ARC card when the exit terminals failed. I've seen the exits fail before but never both of them at the rear door at the same time. I didn't have time to run up to the operator to try the one at the front. It was just a shrug and a thought that I would be charged twice through no fault of my own.
I was pleasantly surprised to find that they don't honestly charge you twice for a missing exit tap. They claim they will but as you can see, they don't.
I expect they will be losing thousands and thousands of dollars of revenue until they can fix the ARC mess.