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  #1  
Old Posted Nov 13, 2021, 6:11 PM
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koops65 koops65 is offline
Intergalactic Barfly
 
Join Date: Dec 2006
Location: Quarks Bar
Posts: 7,215
Log-in fail

I cannot seem to log in to my illustrator account, is something wrong with the website?
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  #2  
Old Posted Nov 14, 2021, 2:55 PM
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Etesia Etesia is offline
Illstrator / Editor
 
Join Date: Mar 2010
Location: Seoul
Posts: 162
Smile

I have no problem.
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  #3  
Old Posted Nov 14, 2021, 9:02 PM
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Anders Franzén Anders Franzén is online now
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Join Date: Aug 2009
Location: Swedish East Coast
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Seems to work for me
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  #4  
Old Posted Nov 14, 2021, 10:08 PM
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koops65 koops65 is offline
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Join Date: Dec 2006
Location: Quarks Bar
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Thanks for the answers... I guess I'll have to contact Dylan to see if he can figure it out.
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  #5  
Old Posted Nov 17, 2021, 3:37 AM
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LeeWilson LeeWilson is offline
proboscum
 
Join Date: Nov 2003
Location: Tokyo
Posts: 1,492
I have the same problem. I've tried different browsers, different computers, I've tried waiting for it to resolve itself, but it's been two months and no luck.
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  #6  
Old Posted Nov 17, 2021, 10:39 PM
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WhipperSnapper WhipperSnapper is online now
I am the law!
 
Join Date: Sep 2002
Location: Toronto+
Posts: 21,909
damn. that sucks.
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  #7  
Old Posted Nov 18, 2021, 1:34 AM
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koops65 koops65 is offline
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Location: Quarks Bar
Posts: 7,215
agreed

I tried the same things, also numerous passwords, still nothing...
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  #8  
Old Posted Nov 18, 2021, 9:53 PM
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WhipperSnapper WhipperSnapper is online now
I am the law!
 
Join Date: Sep 2002
Location: Toronto+
Posts: 21,909
I had some issues early this year. It logged me in. It wouldn't keep me logged in when I opened new tabs.
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  #9  
Old Posted Nov 19, 2021, 12:36 AM
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koops65 koops65 is offline
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Join Date: Dec 2006
Location: Quarks Bar
Posts: 7,215
Dylan reset my account and that fixed it, I can log-in again...
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  #10  
Old Posted Nov 19, 2021, 6:34 AM
melbourneman melbourneman is offline
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Join Date: Jul 2021
Location: Melbourne
Posts: 42
lucky, i still cant log in
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  #11  
Old Posted May 18, 2022, 2:19 PM
LaFancyy LaFancyy is offline
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Join Date: May 2022
Location: Massachusetts
Posts: 7
Question contact "Dylan"?

How does one go about getting their account reset? I am new and I don't know how to contact "Dylan"
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  #12  
Old Posted Nov 19, 2021, 6:33 AM
melbourneman melbourneman is offline
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Join Date: Jul 2021
Location: Melbourne
Posts: 42
same with me, been going on for a long time, sure its gonna be fixed soon
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  #13  
Old Posted Nov 19, 2021, 10:38 AM
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LeeWilson LeeWilson is offline
proboscum
 
Join Date: Nov 2003
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Posts: 1,492
What does resetting your account entail?
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  #14  
Old Posted Nov 19, 2021, 3:51 PM
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koops65 koops65 is offline
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Join Date: Dec 2006
Location: Quarks Bar
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I dont know exactly.
Try contacting Dylan to get it fixed. He's the one who knows.
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  #15  
Old Posted Dec 5, 2021, 10:42 AM
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SKYPARIS SKYPARIS is offline
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Join Date: Dec 2016
Posts: 15
I have been trying to login on my Skyscraperpage diagram account for one week now, with several new passwords, but it still does not work. I have contacted Dylan Leblanc and I am waiting for his answer
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  #16  
Old Posted Dec 5, 2021, 1:44 PM
melbourneman melbourneman is offline
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Join Date: Jul 2021
Location: Melbourne
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it hasn't been working for months
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  #17  
Old Posted Dec 22, 2021, 12:49 AM
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SKYPARIS SKYPARIS is offline
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Join Date: Dec 2016
Posts: 15
Angry

According to the GDPR (General Data Protection Regulation), I think it is not very legal to prevent users from accessing their account for months!
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  #18  
Old Posted Dec 22, 2021, 7:48 AM
melbourneman melbourneman is offline
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Join Date: Jul 2021
Location: Melbourne
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Angry

well, lets hope at least they can get it done before the start of next year, if not then its a huge problem. I keep having to email my drawings in order to get them up, hopefully that can change soon
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  #19  
Old Posted Dec 28, 2021, 9:33 AM
melbourneman melbourneman is offline
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Join Date: Jul 2021
Location: Melbourne
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being positive about this, I hope when the new year arrives, something big will happen.... hopefully. But sadly it's now been almost half a year of this log in the issue being in place, it should be the main objective for the staff
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  #20  
Old Posted Aug 27, 2022, 9:13 AM
Snow_Wolf Snow_Wolf is offline
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Join Date: Jan 2022
Location: Vancouver area
Posts: 80
I'm having this exact same problem

I made an account today so I could add some missing buildings and whenever I try to log in from diagrams or database, after I put in my password and email, nothing happens at all after I click.
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