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Originally Posted by ardecila
Very clearly this was set up for commuters who use the station daily and can afford to memorize the layout, not much thought given to any other users.
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The attitude of the LIRR/MNRR towards non-regular commuters is fundamentally hostile. They don't consider them real customers if they even manage to admit they exist at all.
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The "genius" of the station's designers is vastly overrated.
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GCT handles large crowds better than Penn due to its volume and the sheer number of tracks/platforms available for use. The vertical circulation is better though the abysmal wayfinding cuts into that advantage for people who are not familiar with the building. As to why it's not improved see above.