Quote:
Originally Posted by VivaLFuego
Secondly, morale among rank-and-file operating employees (90% of CTA's labor budget) would plummet - think of United Airlines in this regard. An unhappy and bitter operating labor force would likely not translate into stellar service quality and attitude.
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There are days I'd consider unhappy and bitter a signifigant upgrade from the lazy and uncaring treatment we are accustomed to.