NY1
09/25/2008 03:39 PM
NYC Transit To Post Found Belongings Online
The transit system will soon be putting its lost and found system on the Internet.
Currently, New York City Transit maintains a lost-and-found office at Penn Station, but only about 20 percent of found items are reunited with their owners.
MTA officials say this is just one of the customer service initiatives on the way.
"We have a very robust lost-and-found system at Metro-North that we're duplicating at NYC Transit so people will be able to retrieve lost items immediately," explained Christopher Boylan, deputy executive director of the Metropolitan Transportation Authority. "And that is one of the major calls we get. We get a lot of people calling looking for things they've left behind in the system."
In addition to the two-million calls it gets annually at its call center, the MTA says it gets about 40,000 emails every year, and responds to each one individually within two days on average.