NY1
Rider Say City Bus System Needs Improvement
City bus riders said in report cards that the bus system needs great improvement.
New York City Transit says more than 22,000 riders responded and gave the entire city bus system an average grade of C-minus.
Customers gave overall C grades to the buses’ cleanliness and smoothness of ride, while bus operators got a C-plus for courtesy
Riders say wait times for buses need the most improvement, and that they need to run more on schedule.