CX 'underestimated' the number of pilots needed
RTHK
Excerpt
Jan 10, 2024
Cathay Pacific admitted on Wednesday that it had underestimated the number of pilots it needed in reserve to maintain its normal operations, leading to recent flight cancellations.
In a statement, the airline's chief operations and service delivery officer, Alex McGowan, regretted having to cancel flights at short notice, and acknowledged that it was failing to live up to the standard expected by customers.
“I would like to extend a sincere apology to our customers affected by recent travel disruptions. Over the Christmas and New Year period, we underestimated the number of reserve pilots we would need,” he said
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