Vicelord John |
Dec 10, 2010 10:28 PM |
That person is doing a disservice to his city, and has no civic pride whatsoever.
On that note, I have to sort of stand up for that person at least a little bit. As a customer service employee, you have to find a good balance and you can't just sit back and do whatever will make your city better or what will make your peers happy... you have to focus on the guest's wants and needs.
If somoene asks me for a great upscale restaurant, I really don't feel comfortable recommending anything downtown. Compass room is fairly upscale, but isn't anything remotely interesting. That said, Tempe isn't the answer either.
So basically before I jump down his throat I would ask the gentleman what the guests were looking for that he sent to Scottsdale. If they were looking for a vibrant night life scene with many selections that were walkable, then he is right. As much as I love downtown Phoenix, that aspect just isn't there yet. There are no night clubs, there isn't a centrally walkable strip of bars unless you are a colored person, and there is very little selection of upscale restaurants in the vein of Lon's, T.Cook's, Vincent, etc.
Now, if somoene asked me where a good place to shop is, I'd have them take a taxi to Biltmore Fashion Park, as I still don't consider 5 or 6 stores to be a shopping area. People staying in downtown hotels are for the most part convention attendees with a little free time to shop or spouses with nothing to do while their SO is at a convention. Sure, they can go to Cityscape and poke in a few stores, or go to AZ Center and poke in a few more, but there isn't a whole lot at either place.
When someone just wants a place to pick up a few things, I'll send them to CVS. When they want a bar to get a drink and hang out for a bit, I'll send them Seamus, Roosevelt, Lucky Strike, etc. When someone wants basic shopping, I'll send them to Cityscape or AZ Center.
The number one concern is to take care of the guest. If the guest gives you the oppurtunity to recommend something that will help your neighborhood, then yay! Unfortunately that isn't always possible and if the guest wants something your neighborhood doesn't offer, then you're doing the guest a disservice by not recommending what is the best option for them.
As for inferring that they are shooting themselves in the foot and putting their job at risk, I'd argue that isn't true. As stated before, downtown is convention business, and the draw is the convention center. Not being a nightlife mecca or a shopping district isn't going to weigh on where their company puts everyone up for future conventions. It may affect their future, if any, leisure stays, but I wouldn't recommend downtown as a vacation hub at this point yet either.
I'd also like to add that most stays are on expense accounts. When someone goes out, the likely don't have the time or patience to take a train or bus. Also, since they aren't paying for the hotel room, airfare, or most of their meals, they typically don't mind the $35 cab fare. Now, with people who are footing their own bills, they will be more likely to stay downtown or Tempe because they can ride the train and save a few bucks. These are the people you'll be keeping downtown, but the guy didn't specify much and was probably talking about people who are mainly on expense accounts.
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