BART capacity planning presentation (January 2013):
http://bart.gov/docs/capacity.pdf
For escalator queuing, faster (and more reliable, for that matter) escalators seems most realistic. They should also be able to easily add escalators at Montgomery by taking out the stairwells in the middle of the escalator shafts. For Embarcadero (and Montgomery, if needed), I don't see why they can't simply coordinate with Muni Metro, which has plenty of unused platform space that could be used for new escalators (whether up to concourse level or up to Muni platform level) and for platform queuing... The "saddlebag" platforms are overkill.
PM platform congestion is only a problem because everyone goes straight down to platform level and waits there, even if their train is 10-15 minutes away. Some simple departure boards and public announcements at concourse level should fix.