From the
Asheville Citizen-Times (06/26/05)
Successes, a few concerns define city manager’s past
Jackson will have broad power as Asheville’s top administrator
By Rebeccah Cantley-Falk
and Julie Ball
STAFF WRITERS
ASHEVILLE — A city manager who was visible, customer service-oriented but who may have been in over his head in his last job are some descriptions given of Asheville’s new city manager, Gary Jackson.
Jackson, former city manager in Fort Worth, Texas, will take over Monday as the top administrator of Asheville, the unofficial capital of Western North Carolina. A power broker for the region, Jackson will oversee 1,000 city employees and a budget of more than $100 million. He will be expected to carry out the mandates of Asheville City Council and will be paid $140,000 annually.
Under Asheville’s council-manager form of government, Jackson will have broad administrative powers to hire and fire department heads. He will also take the reins as the city and county continue the battle over the Regional Water Authority agreement, which expires Thursday.
So who is this man, and what is his track record?
One thing those who know Jackson say: He’s likely to be connected to the community. In Carrollton, Texas, where Jackson served five years as city manager, Pat Cochran saw him at the soccer fields and at barbecues.
“People in Asheville can expect a man that’s going to come in and try to understand the people first, understand who they are and where they want to be in 10 years,” she said.
Residents in the communities listed on Jackson’s resume seemed pleased overall with his performance when contacted recently by the Asheville Citizen-Times. But tensions between Jackson and elected officials in Fort Worth eventually led to his resignation.
Here’s a look at Jackson’s three most recent career stops before Asheville:
Fort Worth, Texas
Jackson resigned in August 2004 after 3 1/2 years as the top administrator amid news reports of tension between him and City Council. Council gave him a less-than-stellar performance review, but neighborhood leaders said they were surprised when he left.
Jackson developed good rapport with the neighborhood associations and was available to meet with them, Gary Kidwell, president of the Hallmark/Camelot-Highland Terrance Neighborhood Association said.
“His response was immediate in every single case, and his mode of correcting problems was responsive,” Kidwell said.
But Jackson received sharp criticism in a February 2004 job review, according to the Fort Worth Star-Telegram, which obtained a copy of the evaluation through the Texas open records law. Mayor Mike Moncrief did not return telephone messages from the Citizen-Times.
Jackson received a 3.63 rating on a scale of one to five. One was considered unacceptable, two indicated a need for improvement, three was competent, four excellent and five outstanding.
Council members’ comments included that Jackson was “a good man doing a good job during very demanding times” and conversely that he seemed to be “in over his head.” Councilors praised Jackson for being passionate and committed, but one said he was “inconsistent in his ability to make decisions.”
Residents suspected the problem was rooted in personality conflicts.
“You’ve got to blame somebody, and I’ve always felt to a degree that Gary was the person to pin something on at that time,” Patti Crabtree, a neighborhood leader in Crestwood said.
Fort Worth residents reported overall satisfaction with services in a survey taken during Jackson’s tenure. But one area that saw decline was residential trash collection. The percentage of residents rating trash collection as a four or five on a scale of one to five fell from 82 percent in 2002 to 61 percent in 2004.
Jackson took criticism for the trash problems. Fort Worth contracts trash collection to a private company, which then has subcontractors. Council members said in July 2003 that they were bombarded with calls about missed collections, forgotten recycling pickups and piles of brush.
Removal of brush and other bulky waste was the major difficulty, and within two years, Fort Worth tried at least two different ways of addressing it. A call-in program for residents to request pickup was replaced by weekly pickup of brush and monthly pickup of bulky waste. The change included a fee increase.
“We still have that (trash) headache, so I can’t say Gary was the one that instigated that problem,” Crabtree said.
Crabtree is a charter member of a cleanup program initiated under Jackson’s watch. The program, called Code Rangers, uses volunteer residents to patrol the streets looking for code violations such as tall grass and debris. The residents report problems to the city’s compliance division, which then follows up.
Carrollton, Texas
Before Fort Worth, Jackson served as city manager in Carrollton, Texas, a Dallas suburb that has grown from 4,000 people in 1960 to more than 115,000. Jackson came to the city in the wake of political turmoil.
Members of Carrollton City Council had been the focus of a voter recall, and six of seven were either recalled or opted not to seek re-election. Voters were unhappy with an amortization plan city leaders put in place for an area of Carrollton known as Old Downtown. Under the plan, property owners were given a certain amount of time to come into compliance with zoning changes or stop using the property.
“The new council very much wanted to do things differently. Gary came in as very much the change agent,” said Bob Scott, Carrollton chief financial officer and assistant city manager. “(Jackson) is a team builder. He likes consensus.”
Jackson built a reputation as a city manager focused on customer service.
“He was very business-oriented. And he felt the city was a business, and the taxpayers ought to be treated as customers,” said former Mayor Milburn Gravley, who was a member of the board that hired Jackson.
During his time in Carrollton, Jackson worked on two successful bond packages in 1998 and 1999. One was to build parks, rebuild a couple of fire stations and build a municipal court facility. The second was for large infrastructure, including drainage and streets.
“Gary was instrumental in getting that process started,” Scott said.
As part of that process, Jackson recommended council set up a citizens advisory committee to review capital projects and establish priorities. That committee still exists, Scott said.
Jackson also pushed for higher pay for police officers and other city employees.
But his time in Carrollton wasn’t without controversy. He was criticized in 1998, when city workers, responding to complaints from neighbors, bulldozed an egret nesting area. Neighbors had complained about bird droppings and noise.
The work killed hundreds of birds. The U.S. Fish and Wildlife Service investigated, and the city ended up paying $70,000 in fines plus more than $126,000 to a local wildlife rehabilitator for the care of hundreds of injured birds.
“Gary took a little heat off of that because it was one of his managers who made the decision,” Gravley said.
Liberty, Mo.
After a stint in Coon Rapids, Minn. — Jackson’s first city manager job — he became city administrator in Liberty, Mo.
Those who worked with Jackson in Liberty agreed he had one trait: professionalism. Jackson initiated a push for service excellence, Coni Hadden, a 14-year council member, said.
“He wanted to raise the quality of standards for all employees as they dealt with the public so that service was uniform and consistent,” she said.
Jackson was successful in strengthening teamwork, Hadden said. But his intense personality conflicted with certain folks. On the other hand, his drive was what made him effective, she said.
“From some people’s points of view, he was expecting too much for everybody to be up to bat all the time and take on new projects,” Hadden said.
One of Jackson’s lasting impacts was developing the Heartland Meadows Industrial Park, Patty Gentrup, current city administrator, said. Developing Heartland Meadows required bringing several entities together, including a private college and the industrial development council. The project was the first in Missouri to use tax increment financing, a development incentive whereby tax revenues generated by a project are put toward debt retirement on public infrastructure.
Heartland Meadows, which has 11 tenants, exceeded community expectations, Gentrup said.
“It took less time than expected to pay off the debt, and it’s a clean industrial park that we point to with pride,” she said.
Jackson’s leadership style should serve Asheville well, Bo Ferguson, assistant town manager in Black Mountain, said. Ferguson, originally from Charlotte, came to Black Mountain in May and served as an intern under Jackson in Liberty.
“He was well-respected in the organization, and to the best of my knowledge was well-liked and respected by the leaders in Liberty,” Ferguson said. “He was extremely approachable. He always took opportunities to help me learn and get me exposed to new things.”
Contact Falk at 232-2938 or
RFalk@CITIZEN-TIMES.com.
Contact Ball at 232-5851 or
JBall@CITIZEN-TIMES.com.