Quote:
Originally Posted by zalf
Don't have a phone with you? Phone battery is dead? Don't have a data plan, or your data plan is used up for the month? It's -30 and your phone powers itself off to avoid battery damage? It's -30 and it just plain hurts to have your hands exposed while you fumble with their app? If your answer to any of these has ever been 'yes', then too bad, no bus schedule for you.
|
Quote:
Originally Posted by FactaNV
For the poor and elderly, paper timetables should be available.
|
I'm neither of these things, and it's still something that frequently enough makes taking transit into a needlessly hairpulling experience. But you're totally right too - being poor, elderly, or both is a multiplier on the baseline difficultly of a smartphones-mandatory approach to the most basic aspects of this city service.
I picked the examples I did because all have happened to me at various times since they scrapped proper timetables and replaced them with QR code nonsense. I'm a modern, smartphone-brandishing millennial who works in a high-tech field, and I don't want to be
forced to use a flaky phone app (they should still have a decent digital experience, just not mandatory) - I just want to take a quick glance at a paper schedule, which is something they already had and isn't exactly a giant capital investment.
Quote:
Originally Posted by FactaNV
I mean little QoL things. My big one would be implementation of a direct payment system on board. Peggo is no biggie for me but it's a pain in the ass watching people fumble their ticket or change. It'd speed things up for sure with debit/credit tap.
|
Other than my grousing about paper timetables, this is 100% my top choice for QoL improvements. Just based on anecdotes from friends and colleagues who aren't regular transit users, WT is leaving riders on the table by not having it.
I wouldn't mind seeing cleaners occasionally, too. I get that it's most efficient to clean the buses when they return to base, but having a couple guys to clean up the detritus and wipe down dirty seats during the day would go a long way to making the buses subjectively more pleasant to use.